Terms & Conditions

Tenerife SunLife offers privately owned holiday accommodation in Costa Adeje, Tenerife: Villa Alex in San Eugenio, Apartment Veronicas and Apartment Ponderosa in Las Americas. These terms apply to every booking request made through this website and to every stay in our properties.

"Tenerife SunLife" is a commercial brand name, not a legal entity. The accommodation is offered by:

• Operator: Pavlína Kupcová, individual self-employed person (autónoma)
• Address: C/ Las Jarcias, Urb. La Goleta 41, Galeón de Adeje, 38670 Tenerife, Spain
• NIF/NIE (tax and identification number): X-2340308-N
• Email: tenerifesunlife@seznam.cz

These terms and every booking made under them are governed by Spanish law. This does not deprive consumers of the protection of mandatory rules of the law of their country of residence.

Submitting the booking form creates a booking request, not a confirmed reservation. Each request receives a reference number and an automatic email confirming that it has arrived.

The requested dates are held while we review your request. A booking becomes binding only when we confirm it in writing by email. Once confirmed, we will contact you directly to arrange payment. Online payment is not yet available on this website; this is a temporary solution until online payment processing is implemented.

If we cannot accept a request, we tell you and the dates are released. A booking request that has not yet been confirmed can be withdrawn at any time at no cost by replying to your confirmation email or writing to us with your booking reference.

Prices are set per night and per property. Our base currency is the euro (EUR). You can display prices in USD or CZK using the currency switcher; those amounts are indicative conversions based on daily reference exchange rates and may differ slightly from the amount your bank applies.

The total shown for your dates is the number of nights multiplied by the nightly rate. Cleaning is included in the price and there is no extra guest fee. Travel to and from Tenerife, transfers, insurance and any local tourist tax are not included.

All three properties require a minimum stay of five nights. Requests for shorter stays cannot be submitted through the website; if you need a shorter stay, contact us and we will tell you whether it is possible.

The calendar shows availability from our reservation system and may be delayed; dates that are already booked or blocked cannot be selected. A request sent through the website is not a binding reservation until we confirm it, and in rare cases a date may become unavailable before then.

If a confirmed booking cannot be honoured for reasons beyond our control, we will offer alternative dates or an equivalent property where possible, or refund amounts already paid.

The guest who makes the booking is responsible for the whole party and agrees to:

• provide accurate booking and contact details;
• treat the property, its furnishings and equipment with care;
• report any damage or defect to us as soon as it is noticed;
• respect the neighbours, the building rules and local regulations;
• not sublet the property or allow unregistered guests to stay overnight.

Damage caused during a stay, beyond normal wear and tear, may be charged to the booking guest.

The number of guests may not exceed the capacity of the property:

• Villa Alex — up to 8 guests
• Apartment Veronicas — up to 6 guests
• Apartment Ponderosa — up to 4 guests

Exceeding the stated capacity entitles us to refuse the additional guests or to end the stay without a refund.

Children are welcome. Children count towards the maximum capacity in the same way as adults, and there is no additional charge for them. Children remain the responsibility of the accompanying adults at all times, including around pool and terrace areas.

To be confirmed by the owner: Whether a cot or high chair can be provided, and whether infants under a certain age are exempt from the capacity count.

Standard check-in is from 3:00 PM and standard check-out is until 10:00 AM.

Arrival and departure times, key handover and arrangements for late arrivals are agreed with you by email before your stay. Early check-in or late check-out may be possible by prior arrangement, depending on availability.

Online payment is not yet available on this website. This is a temporary solution until online payment processing is implemented.

After you submit a booking request, we review it and confirm whether the property is available. Once the booking is confirmed, we will contact you directly to arrange payment. We will provide the payment details and deadlines that apply to your booking by email.

Cancellations must be made in writing by replying to your booking confirmation email or writing to us with your booking reference.

For confirmed bookings:

• More than 14 days before arrival: free cancellation.
• 7 to 14 days before arrival: 50% cancellation fee.
• Less than 7 days before arrival: no refund.

A booking request that has not yet been confirmed can be withdrawn at any time at no cost.

General rules apply in all our properties. Please keep noise to a minimum during quiet hours, which are from 10:00 PM to 7:00 AM. Respect the community rules of the building or complex, and leave the property in a reasonable condition.

Specific rules:

• Smoking is not allowed anywhere in the properties.
• Pets are not allowed.
• Parties and events are not allowed.

The guest is required to notify the property operator without unnecessary delay of any defects, damage or deficiencies discovered when taking over the accommodation or during their stay.

The guest is responsible for returning all borrowed items, equipment and keys. Any loss, damage or missing items must be reported to the property operator immediately.

If the guest causes any damage to the accommodation or its equipment, the guest is required to notify the property operator without delay. Compensation for damage will be handled in accordance with the applicable laws and regulations.

To be confirmed by the owner: The amount and conditions of the refundable security deposit. This information will be provided later.

Guests use the property, including any pool, terrace and equipment, at their own risk. We are not liable for loss of or damage to personal belongings, nor for injury arising from a guest's own behaviour or failure to follow safety instructions.

We are not liable for temporary interruptions outside our control, such as failures of electricity, water or internet supply, weather events or works carried out by the community of owners, though we will do what we reasonably can to resolve them.

Nothing in these terms limits liability that cannot be limited by law. We strongly recommend that guests arrange their own travel insurance.

For any question about these terms or about your stay, email tenerifesunlife@seznam.cz. Our privacy practices are described in our Privacy Policy.